Join feedly and help make customer support awesome

 

Update: Nov 21st – This position has been filled. We are excited to have Petr join feedly and lead our customer support group. More in this the first week of January. -Edwin

Hello. We are looking for someone to join the feedly team and lead our customer relationship efforts. This is an important role at feedly because you will be in direct contact with our users and will have a direct impact on how successful they are at using feedly.

Here is a short overview who we are and the qualities we are looking for in a candidate.

Who are we?

  • Feedly is a team of 10 people serving 8M+ users.
  • We are passionate about the Open Web, the power of personalization and our mission to connect people to the ideas and information that matters to them. We have big ambitions for feedly.
  • We are profitable – with a feedly Pro community of 60K subscribers (and growing). We are thrilled that our users are our customers – it helps us focus on building an awesome product (And it also makes the relationship with our users super important).
  • We recently announced the upcoming team/business version of feedly and the level of demand has been huge. We are working on scaling the team to respond to the amazing level of interest from the community.
  • Our differentiation is based on design, ease of use, and technology. So we heavily invest in pushing the limits on both fronts. We have a very refined and iterative design process and we use a modern technology stack on both the front end and the back end.
  • Although our main focus is on building a great product and serving our customers, we are also investing time into nurturing our core values and culture: “Passion for learning/Growth mindset”, “Design like you are right, and listen like you are wrong” and “See opportunity in crisis”.
  • We have a flat organization and work with an agile monthly development process. Everything is discussed openly. Every member of the team has high autonomy and can have high impact at many levels of the product and company culture.
  • We take care of our team. We provide competitive salaries, very generous stock option packages, and a full slate of benefits including health coverage and pre-tax commuter benefits. We also believe in work/life balance: we are in this for the long term.
  • We have a flexible vacation policy, sponsor sports packages, and provide a monthly book allowance to encourage personal growth. Perks include the best equipment available on the market to help you get your job done. We pride ourselves on company get-togethers like our weekly lunches and our monthly Roadmap meetings, which reinforce our culture of collaboration and connectivity.
  • We have offices in Palo Alto and San Francisco to help optimize teamwork while minimizing commute.

You are:

  • You have a growth mindset and love to continuously learn and grow.
  • You are patient, empathic and enjoy interacting with customers.
  • You are persistent and energetic and ready to do whatever it takes to help customers troubleshoot issues.
  • You are a team player and enjoy working with the product team to learn how products work and offer feedback on how to improve the experience.
  • You enjoy sharing knowledge and information with others, writing tutorials and FAQ articles.
  • You either live in the San Francisco area or are interested in a remote working experience.

During your first year at feedly you will:

  • Help thousands of interesting users. The feedly community is very diverse and comes from all over the world. From the academic researcher who uses feedly to stay on top of the latest publications in her field to the social media specialist, CIO, doctor, lawyer, as well as the passionate fly fishing enthusiast, rock climbing fanatic, YouTube fan and die-hard foodie … 8 Million users following 40+ million of feeds on the web means you will get to interact with people from all over the map.
  • Enhance the toolkit we use to support our users and make them more successful. The team has been working on building feedly for over 6 years now. We have a number of tools and systems in place to try and provide the most effective support to our user community (tutorials, knowledge base, Helpscout). Of course, these efforts can always be improved. As the lead for customer relations, you will be able to expand on these existing tools and build on these foundations to provide the best level of support to the community.
  • Work closely with the product team on how to improve feedly. User feedback is essential to our product development process. Input that we get from the community feeds into the features that we build, the design of the app, and everyone in the team benefits from user feedback. As customer success champion, you will be the voice of the user.
  • Contribute to building a culture centered around doing what’s right for users.

Interested?

If you are interested in exploring this opportunity, please apply to send us some information about yourself.

Our hiring process takes 2-3 weeks. It starts with a 20-minutes Skype introduction where you get to know us and we get to know you. If there is a match, we set up a follow up meeting to learn more about your customer support experience. We finish the process with 3 short meetings where you get to talk to various people in the team – focusing on culture fit.

Edwin
CEO/co-founder

Join feedly and help make customer support awesome

 

Update: Nov 21st – This position has been filled. We are excited to have Petr join feedly and lead our customer support group. More in this the first week of January. -Edwin

Hello. We are looking for someone to join the feedly team and lead our customer relationship efforts. This is an important role at feedly because you will be in direct contact with our users and will have a direct impact on how successful they are at using feedly.

Here is a short overview who we are and the qualities we are looking for in a candidate.

Who are we?

  • Feedly is a team of 10 people serving 8M+ users.
  • We are passionate about the Open Web, the power of personalization and our mission to connect people to the ideas and information that matters to them. We have big ambitions for feedly.
  • We are profitable – with a feedly Pro community of 60K subscribers (and growing). We are thrilled that our users are our customers – it helps us focus on building an awesome product (And it also makes the relationship with our users super important).
  • We recently announced the upcoming team/business version of feedly and the level of demand has been huge. We are working on scaling the team to respond to the amazing level of interest from the community.
  • Our differentiation is based on design, ease of use, and technology. So we heavily invest in pushing the limits on both fronts. We have a very refined and iterative design process and we use a modern technology stack on both the front end and the back end.
  • Although our main focus is on building a great product and serving our customers, we are also investing time into nurturing our core values and culture: “Passion for learning/Growth mindset”, “Design like you are right, and listen like you are wrong” and “See opportunity in crisis”.
  • We have a flat organization and work with an agile monthly development process. Everything is discussed openly. Every member of the team has high autonomy and can have high impact at many levels of the product and company culture.
  • We take care of our team. We provide competitive salaries, very generous stock option packages, and a full slate of benefits including health coverage and pre-tax commuter benefits. We also believe in work/life balance: we are in this for the long term.
  • We have a flexible vacation policy, sponsor sports packages, and provide a monthly book allowance to encourage personal growth. Perks include the best equipment available on the market to help you get your job done. We pride ourselves on company get-togethers like our weekly lunches and our monthly Roadmap meetings, which reinforce our culture of collaboration and connectivity.
  • We have offices in Palo Alto and San Francisco to help optimize teamwork while minimizing commute.

You are:

  • You have a growth mindset and love to continuously learn and grow.
  • You are patient, empathic and enjoy interacting with customers.
  • You are persistent and energetic and ready to do whatever it takes to help customers troubleshoot issues.
  • You are a team player and enjoy working with the product team to learn how products work and offer feedback on how to improve the experience.
  • You enjoy sharing knowledge and information with others, writing tutorials and FAQ articles.
  • You either live in the San Francisco area or are interested in a remote working experience.

During your first year at feedly you will:

  • Help thousands of interesting users. The feedly community is very diverse and comes from all over the world. From the academic researcher who uses feedly to stay on top of the latest publications in her field to the social media specialist, CIO, doctor, lawyer, as well as the passionate fly fishing enthusiast, rock climbing fanatic, YouTube fan and die-hard foodie … 8 Million users following 40+ million of feeds on the web means you will get to interact with people from all over the map.
  • Enhance the toolkit we use to support our users and make them more successful. The team has been working on building feedly for over 6 years now. We have a number of tools and systems in place to try and provide the most effective support to our user community (tutorials, knowledge base, Helpscout). Of course, these efforts can always be improved. As the lead for customer relations, you will be able to expand on these existing tools and build on these foundations to provide the best level of support to the community.
  • Work closely with the product team on how to improve feedly. User feedback is essential to our product development process. Input that we get from the community feeds into the features that we build, the design of the app, and everyone in the team benefits from user feedback. As customer success champion, you will be the voice of the user.
  • Contribute to building a culture centered around doing what’s right for users.

Interested?

If you are interested in exploring this opportunity, please apply to send us some information about yourself.

Our hiring process takes 2-3 weeks. It starts with a 20-minutes Skype introduction where you get to know us and we get to know you. If there is a match, we set up a follow up meeting to learn more about your customer support experience. We finish the process with 3 short meetings where you get to talk to various people in the team – focusing on culture fit.

Edwin
CEO/co-founder

Safari Viewer, San Francisco and 3D touch – New feedly for iOS

feedly for iOS 9

The new feedly for iOS is available for download in the App Store. This update takes advantage of the enhancements in iOS 9, reduces crashes, and improves battery consumption.

Get feedly for iOS

01. Safari viewer

Safari viewer

We integrated feedly with the new iOS 9 Safari viewer so that when you open websites you can take advantage of the full power of Safari.

02. San Francisco font

San Francisco Font

As part of iOS 9, Apple designed a new font called San Francisco which is more readable at small sizes and more beautiful when used for headlines. For those using this new operating system, we transitioned feedly’s fonts from Helvetica to San Francisco to take advantage of those new features. We are also offering you an option to use San Francisco as the default article font, if you prefer a sans serif reading experience.

03. No more background activity

Your battery is going to love this change.

04. Home screen quick actions

feedly home screen quick actions

If you are running iPhone 6s, you can force touch the feedly app icon and quickly jump to your today, your must reads, your saved storied, or the explore section.

05. Fixes a few crashes

There were a few crash reports in the reviews. We hate crashes as much as anybody else, so we took the time to rewrite how webpages are loaded in feedly and optimize what happens when you swipe from one story to another. This should result in fewer crashes.

Get feedly for iOS

We are excited to check off one of the items in the roadmap we shared with the community last week.

-Michal, Arthur and Edwin

60,000 Pro subscribers and what to expect next

Screenshot 2015-10-15 15.53.38

Today we passed an exciting new milestone: 60,000 users have subscribed to feedly Pro. We would like to take a moment and thank each one of you and share some of the projects we are working on, thanks to this new funding.

1. More servers – The feedly cloud is connected to 42,000,000 feeds of information, receiving about 50,000,000 new stories every day. We are adding servers to the feedly Cloud to store, organize, and index all of this information so that we can continue to serve you feedly very fast.

 2. Feedly login (#delivered / Nov 16th 2015 / Announcement) – This is something a lot of users have been requesting for some time. We now have the resources to fund this project and make it a reality. We will continue to offer the ability to log in with Google, Facebook, Twitter, Microsoft, and Evernote to people who prefer to use existing logins. We are also adding support for logging in with Slack and Office 365, since we hear that it will make logging in even easier for some of our users.

3. Shared tags – When we released Shared Collections last month, some users asked us to go one step further and also allow them to share some of their tags. We really like this idea and are working on both continuing to enhance Shared Collections and adding shared tags.

4. Filtering, saved search, and noise reduction – We have been hearing a lot of murmurs from you around the need for filtering and for alerts. We are going to use part of the new Pro funding for a project that will allow you to define manual and automated filters. It will also allow you to save searches as alerts. We love the idea of giving you even more control over how to tailor your feedly. More signal, less noise.

5. Better Slack integration – We think that we can reduce some of the friction that exists around manually sharing stories from your feedly into your Slack channels. Many users are  using feedly and Slack in tandem, so we are going to invest some time enhancing the integration.

6. Fewer iOS crashes (#delivered / Oct 21st 2015 / Announcement)– We have been receiving some reports of iOS crashes. They seem related to loading web pages, videos, and animated gifs within feedly. We hate crashes as much as anyone else, and we are fixing this. We are investing time into a new update of the feedly iOS application which changes how we load content and minimizes the risk of the application crashing. We are also investing time optimizing how we serve content to minimize battery usage. You should see the fruits of this work in the v30 update of the app which should be available within a few weeks.

7. Team edition – More on that soon…

Thanks to your backing, we’re able to continuously invest in building a better, faster, stronger and more useful work newsfeed. It is a great pleasure to serve you.

Edwin, Noelle and Remi

60,000 Pro subscribers and what to expect next

Screenshot 2015-10-15 15.53.38

Today we passed an exciting new milestone: 60,000 users have subscribed to feedly Pro. We would like to take a moment and thank each one of you and share some of the projects we are working on, thanks to this new funding.

1. More servers – The feedly cloud is connected to 42,000,000 feeds of information, receiving about 50,000,000 new stories every day. We are adding servers to the feedly Cloud to store, organize, and index all of this information so that we can continue to serve you feedly very fast.

 2. Feedly login (#delivered / Nov 16th 2015 / Announcement) – This is something a lot of users have been requesting for some time. We now have the resources to fund this project and make it a reality. We will continue to offer the ability to log in with Google, Facebook, Twitter, Microsoft, and Evernote to people who prefer to use existing logins. We are also adding support for logging in with Slack and Office 365, since we hear that it will make logging in even easier for some of our users.

3. Shared tags – When we released Shared Collections last month, some users asked us to go one step further and also allow them to share some of their tags. We really like this idea and are working on both continuing to enhance Shared Collections and adding shared tags.

4. Filtering, saved search, and noise reduction – We have been hearing a lot of murmurs from you around the need for filtering and for alerts. We are going to use part of the new Pro funding for a project that will allow you to define manual and automated filters. It will also allow you to save searches as alerts. We love the idea of giving you even more control over how to tailor your feedly. More signal, less noise.

5. Better Slack integration – We think that we can reduce some of the friction that exists around manually sharing stories from your feedly into your Slack channels. Many users are  using feedly and Slack in tandem, so we are going to invest some time enhancing the integration.

6. Fewer iOS crashes (#delivered / Oct 21st 2015 / Announcement)– We have been receiving some reports of iOS crashes. They seem related to loading web pages, videos, and animated gifs within feedly. We hate crashes as much as anyone else, and we are fixing this. We are investing time into a new update of the feedly iOS application which changes how we load content and minimizes the risk of the application crashing. We are also investing time optimizing how we serve content to minimize battery usage. You should see the fruits of this work in the v30 update of the app which should be available within a few weeks.

7. Team edition – More on that soon…

Thanks to your backing, we’re able to continuously invest in building a better, faster, stronger and more useful work newsfeed. It is a great pleasure to serve you.

Edwin, Noelle and Remi

Learn something new with 6 useful Shared Collections

We built our new feature, Shared Collections, with the idea that content becomes even more powerful when you are able to share it with others. The popular saying about teaching a man to fish is true: When you show your work newsfeed to others, you empower others to grow as well.

We’ve seen so many inspiring Shared Collections over the past few weeks, and we wanted to highlight some of our favorites. Gain an expert perspective by following what these professionals consume regularly.

(Have your own expertise? Make your own Shared Collection with a feedly Pro account and post the URL in the comments. We’ll choose one to win feedly Pro for life.)

Get your own Shared Collection

01. Become a better TV Writer

Dane Anderson, a TV writer in Los Angeles, uses his feedly to keep up on entertainment industry trades and other film and television news sources. He curates a couple of collections at the bottom of his feed to research projects he’s working on. Check out Dane Shared Collections on TV + Movies, Crime + Forensics, and Security Science Shared Collections (Can you tell what he must be writing?).

http://feedly.com/dane

Screenshot_2015-09-28-15-08-00

02. Become a better creative influencer

Santa Monica creative director Lee Schneider of Red Cup Agency uses his feedly to stay on top of design topics and follow specific news beats. Check out his collection on influence to see resources on how to spread ideas.

http://feedly.com/redcupagency

Screenshot_2015-09-30-14-57-05 (1)

03. Become an expert on the latest in education technology

Ted Curran is an Oakland-based instructional technologist at Pearson Education’s Emerging Models division. His goal is to empower students and teachers to improving teaching through technology. Check out his Shared Collection to read the very latest in edtech.

https://feedly.com/tedcurran

Screenshot_2015-09-28-15-08-59

03. Become versed in brand identity

Graham Smith is a designer in East Sussex, England, who focuses on logo and brand identity. He caters to a large crowd of 46.1k followers on his Twitter. If you follow him and are thirsty for more, get deep into the nuances of typography and follow Graham’s Shared Collection for a curated list of great resources.

https://feedly.com/thelogosmith

Screenshot_2015-09-28-15-09-21

05.  Become informed about marine biology

About 71 percent of the world is water, and you can plunge into the deep blue with Madrid-based marine biologist Gipsy Jules’s collections on Climate Environment, Green Tech, and Science.

http://feedly.com/gipsyjules

Screenshot_2015-09-28-15-09-39

06. Become a better salesperson

Interested in improving your sales skill set? DocSend is a company that helps sales teams understand what happens after they hit send. But sales is not only about the tools, but the way you use them. The company has curated a list of great resources to help people get better at sales.

http://feedly.com/docsend

Screenshot_2015-09-29-17-55-23

We hope you enjoy these Shared Collections! If there are other Shared Collections you love, please leave them in the comments—or add your own for a chance to win feedly Pro for life.

Start a Shared Collection

Learn something new with 6 useful Shared Collections

We built our new feature, Shared Collections, with the idea that content becomes even more powerful when you are able to share it with others. The popular saying about teaching a man to fish is true: When you show your work newsfeed to others, you empower others to grow as well.

We’ve seen so many inspiring Shared Collections over the past few weeks, and we wanted to highlight some of our favorites. Gain an expert perspective by following what these professionals consume regularly.

(Have your own expertise? Make your own Shared Collection with a feedly Pro account and post the URL in the comments. We’ll choose one to win feedly Pro for life.)

Get your own Shared Collection

01. Become a better TV Writer

Dane Anderson, a TV writer in Los Angeles, uses his feedly to keep up on entertainment industry trades and other film and television news sources. He curates a couple of collections at the bottom of his feed to research projects he’s working on. Check out Dane Shared Collections on TV + Movies, Crime + Forensics, and Security Science Shared Collections (Can you tell what he must be writing?).

http://feedly.com/dane

Screenshot_2015-09-28-15-08-00

02. Become a better creative influencer

Santa Monica creative director Lee Schneider of Red Cup Agency uses his feedly to stay on top of design topics and follow specific news beats. Check out his collection on influence to see resources on how to spread ideas.

http://feedly.com/redcupagency

Screenshot_2015-09-30-14-57-05 (1)

03. Become an expert on the latest in education technology

Ted Curran is an Oakland-based instructional technologist at Pearson Education’s Emerging Models division. His goal is to empower students and teachers to improving teaching through technology. Check out his Shared Collection to read the very latest in edtech.

https://feedly.com/tedcurran

Screenshot_2015-09-28-15-08-59

03. Become versed in brand identity

Graham Smith is a designer in East Sussex, England, who focuses on logo and brand identity. He caters to a large crowd of 46.1k followers on his Twitter. If you follow him and are thirsty for more, get deep into the nuances of typography and follow Graham’s Shared Collection for a curated list of great resources.

https://feedly.com/thelogosmith

Screenshot_2015-09-28-15-09-21

05.  Become informed about marine biology

About 71 percent of the world is water, and you can plunge into the deep blue with Madrid-based marine biologist Gipsy Jules’s collections on Climate Environment, Green Tech, and Science.

http://feedly.com/gipsyjules

Screenshot_2015-09-28-15-09-39

06. Become a better salesperson

Interested in improving your sales skill set? DocSend is a company that helps sales teams understand what happens after they hit send. But sales is not only about the tools, but the way you use them. The company has curated a list of great resources to help people get better at sales.

http://feedly.com/docsend

Screenshot_2015-09-29-17-55-23

We hope you enjoy these Shared Collections! If there are other Shared Collections you love, please leave them in the comments—or add your own for a chance to win feedly Pro for life.

Start a Shared Collection